Location: Central London office 3-days per week
Job Title: Customer / Product Intern
Reporting to: Head of Customer Success
Start Date: ASAP
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Role Overview
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HireAra is seeking a proactive, organised, and tech-savvy Customer & Product Intern to join our Customer Success team. This internship offers direct responsibility, with your work impacting thousands of users.
You'll play a hybrid Customer & Product role, working with both teams to roll out new features, create engaging customer-facing content, write support articles, produce video training content, and generate and analyse usage reports.
This role is ideal for someone passionate about technology with a customer-first approach, looking for their first role in tech. It has the potential to grow into a full-time position for the right person.
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Key Responsibilities
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- Create user facing support content on new features: support articles, training videos, Intercom product tours, emails.
- Prepare and analyse data: creating reports on new feature usage and overall account usage
- Account admin: assist in the set up and creation of new accounts and general support across the CS team.
- Product Feedback & Roadmap Input: As this role will see you hands on with the product, your view, guidance and ideas will always be listened to on the product direction.
- Customer Training & Adoption: Overtime and with your success in this role, you will very likely become customer facing, directly liaising with and supporting customers getting to value on the platform.
- Customer Health & Retention: Monitor customer health metrics, proactively identify at-risk accounts.
- General Ad-hoc projects: Working closely with the broader growth team on any adhoc projects that arise as and when to drive business growth.
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Who We’re looking For
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We are looking for a candidate who thrives in a tech-focused, fast-paced, dynamic environment. The ideal candidate is:
- Tech-Savvy: Strong technical aptitude and the ability to understand complex SaaS products, troubleshoot technical issues, and act as a bridge between customers and technical teams.